Vital Care Infusion Services, LLC Privacy and Data Use Statement

At Vital Care Infusion Services, LLC (Vital Care), we recognize the importance of protecting an individual’s privacy and the privacy of healthcare data because trust and respect are among of our core values. We endeavor to ensure that everything we do as it relates to the data we collect and use to carry out our purpose and mission is compliant with regulatory standards and expectations.

Applicability and Scope

Vital Care is not a healthcare provider; we are a business associate performing claims billing and clinical consultation services to our franchisee pharmacies which are covered under the treatment, payment and operations allowance within Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules. Individuals or patients of the franchisees in our franchise network who need access to or have requests concerning their Protected Health Information (PHI) should direct them to the Vital Care franchisee that serviced them. 

As a business associate with our franchisees, the following privacy statements and the commitments made therein, are limited to PHI which we use and collect:

We will comply with HIPAA Privacy and Security Rules and protect all patient PHI that we use or disclose with robust hardware, software, enhanced security measures, user authentication, and access protocols.   

In collaboration and coordination with our franchisees, we will:

  • provide patients with copies of their medical records, provide access, or an accounting of PHI disclosures upon written request and in a timely manner; 
  • release PHI to others only upon written authorization from the patient to do so unless the request is associated with purposes related to treatment, payment and operations or as otherwise permitted or required by HIPAA regulations;
  • de-identify PHI as required and applicable to HIPAA regulations; and
  • comply with data breach and applicable disclosure notification requirements to affected individuals and regulatory entities in a timely manner.

A complete copy of our HIPAA Privacy Statement can be obtained by submitting an email to

Other Information we Collect, Use, and Protect 

When using our website or social media pages, we may collect information about you such as that which you provide us voluntarily, what may be collected from you automatically, and what we may collect from other sources.  We may collect information about your web browser or access device such as the type of device you are using to access our website, your internet service provider, domain name, operating system, mobile ad identifiers, pages you view, or web sections you click on or scroll over. 

When collecting this information, we may log files that record events in connection with your use of our website’s content including the use of cookies, web beacons, JavaScript, entity tags, HTML5 local storage, and similar technologies to monitor your engagement with them.  

We use your information for business, commercial, customer service, security and fraud prevention, marketing and promotional purposes, and to perform website and mobile application analytics. We also use it to provide our services, communicate with you, for research, development and improvement of our services, to comply with applicable laws, and to enforce our terms, agreements or policies.  

We may share your non-PHI information as needed to fulfill the purposes described in this Statement and as permitted by applicable law.  

When you use our websites, social media pages or other applications, we may allow third parties to collect device, use and location information using mobile software, cookies, or other similar technologies.  

You have control over your promotional communication preferences, mobile application functionality, cookie settings, and more.  If you want to opt out of collection of this information, you can inform us of your preferences, modify or disable access and tracking settings while using our website, or discontinue using our website. Upon request, we will provide you with information on what personal information we hold and how it is used.  You may access, correct, or remove your personal information by contacting us (LINK TO CONTACT US HERE) and letting us know. As required by law for taxes and other record keeping purposes, we are unable to delete an account from our internal records.  

Vital Care protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information.  Transmission of credit card information will be encrypted using Secure Sockets Layer (SSL) protocol.  

Our retention and disposal of your information is governed by applicable law. We will take the necessary steps to protect your information through appropriate safeguards in accordance with applicable data protection laws and this Statement.  

Updates to this Privacy Statement  

Vital Care may update this Statement at any time.  

Contact Us

We welcome your questions, comments and concerns about privacy of your information.  You can contact Vital Care online at by phone at 682.357.4040, or by postal mail at Vital Care North Texas at 601 S. Main St., Suite 110, Keller, TX 76248